Friday, 16 May 2008
Filling The Prescription
So I popped into Boots this morning ...what a waste of time! I took the information leaflet with me and explained that I wouldn't have the prescription until late on Tuesday and all the girl could say, having checked with the Pharmacist that they didn't stock it (because it's expensive!!), was "telephone before noon on Tuesday & let us know the amount you require and it will be here on Wednesday." I won't know what the quantity will be until I pick up the prescription, which will after noon ... why can't they just order one pack in so I don't have to wait even longer and then order more if necessary? There won't be any point in contacting the GP's surgery because you can never get a straight answer from the receptionists, if you can get them to answer the phone in the first place! Whatever happened to good customer service?