~ Unexpected ~
Earlier this week I had cause to telephone a scrapbooking company when I realised that I had been charged twice for a recent order. The lady I spoke to was extremely apologetic, refunded the money immediately and said that a letter of apology would be in the post.
That letter arrived this morning: in the guise of a 12x12 album, with the company's compliments. I was completely taken aback ~ did Santa stop by early? That company has added an extra shine to my Christmas and it also gladdened my heart to know that customer service isn't completely dead. Thank you.